Technical Support
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IOS provides Technical Support for our entire product line. Support is available by telephone or e-mail.  All products come with a support package. E-mail support is unlimited with a current maintenance package. Extended maintenance packages may be purchased that include program upgrades and continued support.

The Standard package allows the user to purchase blocks of telephone support time, while the Premium plan offers extended phone support.

R Please note that Technical Support is available only if the setup and training has been done by a qualified installer.

Key Benefits

  • Our Support staff has a strong agricultural background
  • Two plans available to meet your needs
  • Most issues can usually be resolved remotely

Capabilities

The goal of our Technical Support Staff is to help you find the solution. Whatever the situation, we try to find a way to handle it with you. Our support system is set up in such a way as to provide solutions rapidly - we don't keep you waiting.

Remote Computer Support
IOS Technical Support can connect with your computer via modem and see first hand what your operators are seeing. We can also use this functionality to make any necessary changes, add most new features, and show operators how to use a specific feature or function.
Broad Based Foundation
We have an accounting specialist and a crop scientist on staff to assist in solving problems and answering questions that may come up. Our programmers have long-term experience in accounting, inventory tracking, employment and payroll issues, and system design.
Tracking
We keep track of your support requests and will recommend the support package that best suits your usage pattern.

Information Request Form

Please provide the following information so we can process your request without any delays. When you are finished filling out the form, press the "Submit Request" button at the bottom of the page

Select the items that apply, and then let us know how to contact you.

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Please note: Although it is unlikely that you will experience any problems responding to this form, certain non-standard browsers may not respond properly. If you experience any difficulties (or if you are not using a forms-capable browser) you may email your response to this form to: technicalsupport@iosincorporated.com.

 

 

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Last modified:November 29, 2007